Help/Account and billing

Signing in

TapX has no passwords. You get a link by email and that signs you in.

How it works

1. Go to the sign-in page and type your email address.
2. We email you a link.
3. Open the link. You’re in.

That’s the whole system. There’s no password to choose, forget, reuse or have stolen.

Why no passwords

Most account break-ins are a password reused from somewhere that got breached. If there’s no password, there’s nothing to reuse. The email inbox becomes the thing to protect — so put a strong password and two-step verification on that.

Common problems

The email hasn’t arrived. Give it a minute, then check spam. Sign-in emails come from our own domain, so mark it as “not spam” once and it’ll behave after that.

The link says it’s expired. Links are single-use and time-limited on purpose. Request a fresh one — it takes seconds.

You opened it on a different device. That’s fine and works: you can request the link on a laptop and open it on your phone.

It opens the wrong page or an error. Request a new link rather than reusing an old email. If it keeps happening, send us a screenshot of the address bar — that tells us exactly what went wrong.

Staying signed in

Your session lasts until you sign out. On a shared or borrowed device, sign out when you’re done.

Staff accounts

TapX staff can see customer accounts to provide support. Those accounts are separate, and two-step verification on them is required before the first paying customer — it’s on the pre-launch list.

Still stuck? Email hello@tapx.sg and a person will answer.