Help/Account and billing

Your data

What TapX stores, who can read it, and how to get it out or have it deleted.

What we store

• Your account — the email you sign in with.
• Your profile — name, title, company, photo, links, handle.
• Your leads — what each person typed, the consent wording they saw, and which card was tapped.
• Tap counts — the time of each tap on a card, and the city and country the tapper’s internet connection points to. No IP address, and no person attached.
• Requests from the website — demo bookings, early-access sign-ups and order enquiries.

What we don’t store

• No password in plain form. If you set one, our sign-in service keeps only a scrambled copy that nobody at TapX can read.
• No IP addresses against a lead. A country, at most.
• No advertising or tracking pixels on TapX pages.
• No payment card numbers. When checkout goes live, Stripe handles cards and we never see the numbers.

Who can read it

• You — everything in your account.
• Anyone with your profile link — only what’s on your published profile.
• TapX staff — customer accounts, for support. Staff access is a deliberate, limited set of accounts.
• Nobody else. Access rules are enforced by the database itself, not just by the app, and are tested by signing in as each kind of user.

If you connect Google Sheets or HubSpot, each new lead who agreed to be contacted also goes to your own sheet or your own HubSpot account, and Google or HubSpot keeps that copy for you. See Google Sheets and HubSpot.

Your sign-in email is kept in a separate place from your public profile, so a visitor to your page cannot read it even in principle.

Where it is kept

In Singapore, on Supabase’s Singapore region. Copies you send to a tool you connect, such as your Google Sheet or your HubSpot, are kept by that tool under your own account, which may be outside Singapore.

Getting it out, or getting it deleted

• Export — Download CSV from your Leads page, any time.
• Delete a lead — open it and press Delete.
• Delete everything — in Settings, Delete my account: profile, leads and card links deleted, cards switched off. Download my data first if you want a copy. You can also email hello@tapx.sg and we’ll do it for you.

Rows already in a Google Sheet, and contacts and notes already in HubSpot, are yours to delete there; TapX doesn’t remove them. To stop sending, open Settings in a web browser, press Manage under Connections, then Disconnect.

We answer deletion requests within a few working days. Under the PDPA you can withdraw consent at any time, and so can anyone whose details you hold.

The formal version

The Privacy policy and Terms on the website are the binding documents.

Still stuck? Email hello@tapx.sg and a person will answer.