Lost, stolen or replaced cards

Switching a card off takes seconds and needs no reprinting.

If you lose a card

Email hello@tapx.sg, or tell us on WhatsApp, and we switch it off. From that moment:

Tapping it opens a short page saying the card is no longer in use.
Your name, photo and contact details are no longer shown by it.
It cannot be switched back on by whoever found it — only by us, with you.

The leads you already collected are unaffected. They belong to your account, not to the card.

Being realistic about it. Anyone who tapped the card before you reported it already has whatever your profile showed — that’s true of a paper business card too. Switching off stops future taps, not past ones.

If you find it again

We can switch the same card back on, pointed at the same profile. The link never changed, so it just works again.

Replacement cards

A replacement is a new card with a new code, linked to the same account. Your profile, handle and leads all stay as they are. Replacement pricing is quoted case by case while TapX is in early access.

Cards that stop reading

A chip can fail, usually after being bent or after sitting in a wallet under real weight for a long time. Two things to check first:

Try a different phone. Some phones read weakly through thick cases.
Try the QR code. If the QR works and the tap doesn’t, the chip is the problem and we’ll replace the card.

Still stuck? Email hello@tapx.sg and a person will answer.